Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how crown89ph ("crown89ph," "we," "us," or "our") collects, uses, stores, shares, and protects personal information about individuals ("you," "your," or "User") who access or use the crown89ph online gaming platform, including the website at https://crown89ph.app and any associated mobile applications, features, and services (collectively, the "Platform").

Crown89ph is committed to protecting the privacy and personal data of all Users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). We take our obligations under Philippine data protection law seriously and have implemented appropriate technical and organizational measures to safeguard your personal information.

By registering an account, accessing the Platform, or otherwise providing your personal information to crown89ph, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform or provide us with your personal information.

This Policy applies to all personal information collected by crown89ph through the Platform, through our customer support channels, through promotional activities, and through any other means by which you interact with crown89ph. It does not apply to third-party websites or services that may be linked to or from the Platform, as those are governed by their own privacy policies.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a crown89ph account, use our services, or communicate with us, you may provide us with the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as SSS, GSIS, TIN, PhilHealth, Pag-IBIG, or passport number) as required for identity verification and KYC compliance.
• Contact Information: Email address, mobile phone number, and residential address, including barangay, city or municipality, province, and postal code.
• Financial Information: Bank account details, GCash or PayMaya account numbers, BPI, BDO, or Metrobank account information, and transaction history related to deposits and withdrawals on the Platform.
• Account Credentials: Username and encrypted password used to access your crown89ph account.
• Communications: Records of your communications with our customer support team, including live chat transcripts, emails, and any feedback or complaints you submit.
• Verification Documents: Copies of government-issued identification, proof of address, and other documents submitted for identity verification or enhanced due diligence purposes.

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and behavioral information, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, session duration, click patterns, search queries within the Platform, and other interactions with the Platform's interface.
• Transaction Data: Details of all deposits, withdrawals, bets placed, games played, bonuses claimed, and other financial transactions conducted through your crown89ph account.
• Location Data: General geographic location derived from your IP address, used to verify compliance with jurisdictional restrictions and to detect potentially fraudulent access.
• Cookies and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

Crown89ph may receive personal information about you from third-party sources, including:

• Identity verification and KYC service providers who assist us in confirming your identity and age;
• Payment processors and financial institutions that facilitate your deposits and withdrawals;
• Fraud detection and anti-money laundering (AML) screening services;
• Publicly available sources, including government databases and credit reference agencies, where permitted by applicable law.

3. How We Use Your Information

Crown89ph uses the personal information we collect for the following purposes:

Purpose	Description
Account Management	Creating and managing your crown89ph account, verifying your identity and age, and maintaining accurate account records.
Service Delivery	Providing access to games, processing deposits and withdrawals, administering bonuses and promotions, and delivering customer support.
Legal Compliance	Complying with KYC, AML, and other regulatory obligations under Philippine law and PAGCOR licensing requirements.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other illegal conduct on the Platform.
Responsible Gaming	Monitoring gaming behavior to identify potential problem gambling patterns and providing appropriate responsible gaming interventions and support.
Communications	Sending transactional notifications, account alerts, promotional offers (where you have consented), and responses to your support inquiries.
Platform Improvement	Analyzing usage patterns and feedback to improve the Platform's features, performance, and user experience.
Security	Protecting the security and integrity of the Platform, detecting unauthorized access, and maintaining system logs for audit purposes.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, crown89ph processes your personal information on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for specific purposes, such as receiving marketing communications or promotional offers from crown89ph.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and crown89ph, including account registration, service delivery, and financial transaction processing.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including KYC and AML obligations under Philippine law and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for the legitimate interests of crown89ph, such as fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and interests.

5. Sharing and Disclosure of Information

5.1 Service Providers and Partners

Crown89ph may share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These include identity verification providers, payment processors (including GCash, PayMaya, and banking partners), game content providers, customer support platform operators, cloud hosting providers, and analytics service providers. All third-party service providers are contractually required to process your personal data only in accordance with our instructions and to implement appropriate security measures.

5.2 Regulatory and Law Enforcement Authorities

Crown89ph may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, courts, or other government authorities where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of crown89ph's assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your personal data is transferred and becomes subject to a different privacy policy.

5.4 No Sale of Personal Data

Crown89ph does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Any sharing of personal data is limited to what is necessary for the purposes described in this Policy.

6. Cookies and Tracking Technologies

Crown89ph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention measures. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, authentication, and security functions. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect information about how Users interact with the Platform, including pages visited, time spent, and error messages encountered. This data helps us improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences and display options, to provide a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats to the Platform and your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

Crown 89ph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply:

• Account Information: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, crown89ph will securely delete or anonymize your personal information in accordance with our data disposal procedures, unless retention is required by law or for the establishment, exercise, or defense of legal claims.

8. Data Security

Crown89ph implements a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the Platform is protected using 256-bit SSL/TLS encryption. Sensitive data stored in our systems, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized crown89ph personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: Crown89ph supports and encourages the use of two-factor authentication (2FA) to protect your account from unauthorized access.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses in our systems.
• Incident Response: Crown89ph maintains a data breach response plan and will notify affected Users and the National Privacy Commission of any personal data breach in accordance with the requirements of the Data Privacy Act of 2012.

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights and Choices

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by crown89ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Policy.
• Right of Access: You have the right to request a copy of the personal information we hold about you and to receive information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request its transfer to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012. Please note that certain rights may be subject to limitations where processing is required for legal compliance, fraud prevention, or the establishment, exercise, or defense of legal claims.

10. Protection of Minors

The crown89ph Platform is strictly intended for adults who are at least twenty-one (21) years of age. Crown89ph does not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our systems and close the associated account.

If you are a parent or guardian and believe that your child has registered an account with crown89ph or provided us with personal information without your consent, please contact us immediately at the details provided in Section 13. We will investigate and take appropriate action promptly.

11. International Data Transfers

Crown89ph primarily processes and stores personal data within the Republic of the Philippines. However, some of our third-party service providers, including cloud hosting providers and game content suppliers, may process personal data in other jurisdictions. Where personal data is transferred outside the Philippines, crown89ph ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to provide a level of data protection equivalent to that required under Philippine law.

By using the Platform and providing your personal information to crown89ph, you consent to the transfer of your personal data to jurisdictions outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

12. Changes to This Policy

Crown89ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Any changes will be effective immediately upon posting the revised Policy to the Platform. We will notify you of material changes to this Policy by posting a prominent notice on the Platform or by sending a notification to the email address associated with your account.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by crown89ph, please contact our Data Protection Officer:

Data Protection Officer — crown89ph
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on the crown89ph Platform
Response Time: Within 30 days of receipt of your request

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official website at www.privacy.gov.ph or at their offices in Manila.